Job Description
Ready to launch your career in technology? TechNova Solutions is looking for an ambitious Junior IT Support Specialist to join our growing team in Charlotte, NC. If you are eager to learn and want to start this week, we want to hear from you!
We offer a hybrid work environment, competitive benefits, and a clear path for career advancement. No prior experience is required—just a passion for technology and a strong work ethic.
Why Join Us?
- Immediate Start: Begin your journey this week.
- On-the-Job Training: Learn from industry experts.
- Modern Equipment: Top-tier laptops and tools.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues, including Windows, macOS, and mobile devices.
- Manage user accounts, permissions, and security access within Active Directory.
- Assist in the deployment and configuration of new workstations and peripherals.
- Document technical issues and resolutions in the IT helpdesk system.
- Monitor network performance and perform basic system maintenance.
Qualifications
- High school diploma or equivalent required.
- Basic understanding of computer hardware and operating systems.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a team environment.
- Willingness to obtain relevant IT certifications (we support your growth).