Job Description
Urgent Hiring: Entry Level IT Support Specialist
Apex Digital Systems is experiencing explosive growth and is immediately hiring for a driven Junior IT Support Specialist to join our dynamic team in San Jose, CA.
This is a fantastic opportunity for entry-level professionals to launch their career in a high-growth tech ecosystem. You will work closely with our Senior Engineers and support a diverse portfolio of enterprise clients, gaining invaluable experience in networking, cybersecurity basics, and cloud infrastructure.
Why Join Us?
- Competitive entry-level salary with annual performance bonuses.
- Comprehensive health, dental, and vision insurance from day one.
- Fast-track career progression into Systems Administration or DevOps.
- State-of-the-art office located in the heart of San Jose.
If you are a tech-savvy individual looking for an urgent hiring opportunity in the Bay Area, we want to hear from you.
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems (ServiceNow/Zendesk).
- Troubleshoot hardware and software issues for employees, including printers, laptops, and mobile devices.
- Assist with the onboarding process for new hires, including hardware configuration and security clearance.
- Maintain accurate records of all incidents and resolutions in the IT ticketing database.
- Monitor system performance and alert the team to potential outages or security vulnerabilities.
- Collaborate with the Network Operations team to ensure optimal network connectivity across the San Jose office.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and Windows operating systems.
- Basic understanding of networking concepts (IP addressing, DNS, DHCP).
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent verbal and written communication skills in English.
- Willingness to work occasional overtime during system migrations or peak periods.