Job Description
Join our dynamic tech team in Baltimore and launch your IT career! We're seeking motivated entry-level professionals to provide essential technical support and drive innovation. Enjoy comprehensive training, mentorship from industry experts, and opportunities for rapid growth in a collaborative environment. Perfect for recent graduates or career changers passionate about technology.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1 support for internal/external users via phone/email
- Document technical issues and solutions in ITSM systems
- Assist with network administration and security protocols
- Collaborate with senior IT on infrastructure projects
- Maintain inventory of IT assets and equipment
- Participate in cross-departmental tech initiatives
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 20 lbs and work in server environments
- Customer service mindset with patience and empathy
- Valid Maryland driver's license required for site visits