Job Description
Join our dynamic team at TechSolutions Inc. as a Junior IT Support Specialist! This urgent hiring opportunity is perfect for recent graduates or career changers looking to launch their tech career in Charlotte's thriving tech hub. We offer rapid growth paths, mentorship from industry veterans, and competitive benefits including health insurance and 401k matching. Don't miss this chance to build foundational IT skills while solving real-world challenges for Fortune 500 clients. Immediate start available!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain asset inventory databases
- Collaborate with senior engineers on network security protocols
- Conduct user training sessions on new technologies
- Monitor system performance and escalate critical issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- CompTIA A+ certification preferred (willing to train)
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional site visits