Job Description
Join our dynamic team as an urgent entry-level IT Support Specialist in Charlotte, NC! We're seeking motivated individuals passionate about technology to provide essential IT services to our growing client base. This is a high-impact role offering rapid career growth in a collaborative environment.
As a key member of our operations team, you'll troubleshoot hardware/software issues, manage user accounts, and implement security protocols. Perfect for recent graduates or career changers with basic technical aptitude. Immediate start available!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets using Zendesk/Servicenow platforms
- Deploy and configure workstations, printers, and network devices
- Document technical procedures and maintain asset inventory
- Provide on-site user training for productivity tools
- Monitor network security and escalate critical incidents
- Collaborate with senior engineers on complex infrastructure projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Active Directory, TCP/IP, and cloud services (AWS/Azure)
- Familiarity with helpdesk ticketing systems
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 20lbs for equipment maintenance
- Valid NC driver's license for occasional client visits
- Quick learner with passion for emerging technologies