Job Description
Join our dynamic team as an entry-level IT Support Specialist in Chicago! We're urgently seeking motivated tech enthusiasts to launch their careers in a fast-paced environment. No prior experience required – we provide comprehensive training and mentorship to accelerate your growth.
At TechSolutions Inc., we believe in nurturing talent. This role offers hands-on experience with cutting-edge technologies, direct client interaction, and a clear career path into cybersecurity or systems administration. Our Chicago headquarters features modern collaborative spaces and a culture that celebrates innovation and continuous learning.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document IT incidents, solutions, and asset inventory in ServiceNow
- Assist with network security protocols and access management
- Collaborate with senior engineers on infrastructure projects
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (not required)
- Ability to lift 30lbs and work in standing/walking positions
- Valid driver's license for occasional equipment transport
- Must be authorized to work in the US without sponsorship