Job Description
Join TechSolutions Pro as an entry-level IT Support Specialist and launch your tech career in Fort Worth! We're hiring immediately for motivated individuals ready to provide exceptional technical support to our growing client base. This hands-on role offers comprehensive training and a clear path to advancement in the dynamic IT sector. If you're passionate about technology and problem-solving, apply today to become part of our innovative team!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage helpdesk tickets via Zendesk with SLA adherence
- Document solutions in knowledge base for team reference
- Assist with cloud infrastructure setup (AWS/Azure basics)
- Collaborate with senior engineers on complex escalations
- Conduct user training on new systems and protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or equivalent certification preferred
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Familiarity with Active Directory and Office 365
- Strong troubleshooting methodology and analytical skills
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional site visits