Job Description
Join our dynamic team as an entry-level IT Support Specialist and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support to our clients. No prior experience required – we provide comprehensive training to ensure your success. This is your opportunity to grow professionally while making a tangible impact in Sacramento's thriving tech scene.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document troubleshooting processes and maintain accurate service logs
- Collaborate with senior team members to resolve complex technical challenges
- Deliver exceptional customer service with clear communication
- Assist with cybersecurity best practices and data protection protocols
- Participate in ongoing training to develop technical expertise
Qualifications
- High school diploma or equivalent required; college degree preferred
- Basic understanding of computer hardware and operating systems
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid California driver's license (for occasional site visits)
- Must pass background check and drug screening