Job Description
We're urgently seeking motivated entry-level IT professionals to join our dynamic team in Baltimore! As a Junior IT Support Specialist, you'll gain hands-on experience in a fast-paced environment while supporting our clients' technology infrastructure. This is a rare opportunity to launch your tech career with comprehensive training and mentorship from industry experts. If you're eager to learn and contribute to innovative solutions, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install and configure computer systems and network equipment
- Document technical procedures and maintain service logs
- Collaborate with senior engineers on complex problem resolution
- Conduct regular system maintenance and security updates
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to lift 30 lbs and work in various environments
- CompTIA A+ certification or equivalent experience
- Valid driver's license with clean record