Job Description
We are currently seeking a Part-Time IT Support Specialist to join our dynamic team in Philadelphia, PA. This is an urgent hiring opportunity for a motivated individual looking for flexible work hours without compromising on professional growth. If you have a knack for technology and enjoy helping people solve problems, we want to hear from you.
Why Join Us?
- Flexible schedule tailored to your lifestyle.
- Competitive hourly rate with potential for overtime.
- Opportunity to work with cutting-edge technology.
- Supportive and collaborative work environment.
Responsibilities
- Provide Tier 1 technical support to employees via phone and email, resolving hardware and software issues efficiently.
- Assist in the setup, configuration, and maintenance of desktop computers, laptops, and peripherals.
- Manage and troubleshoot network connectivity and printer issues in a timely manner.
- Perform regular system updates, patch management, and security checks.
- Document all technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the IT team to ensure 99.9% system uptime and uptime.
Qualifications
- High school diploma or equivalent required; Associate's degree in Information Technology or related field preferred.
- Minimum of 1 year of experience in IT support or help desk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network protocols, troubleshooting hardware, and basic scripting.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Must be available for occasional evening or weekend shifts to support critical operations.