Job Description
Join our rapidly growing team at Detroit Tech Solutions! We're seeking motivated entry-level professionals to launch their careers in customer support. This is your opportunity to gain hands-on experience in a dynamic tech environment while making a real impact on our clients' success. No prior experience required – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Troubleshoot technical issues and provide clear solutions
- Document all interactions in our CRM system with accuracy
- Collaborate with senior team members to resolve complex cases
- Contribute to process improvement initiatives
- Meet daily performance metrics while maintaining high customer satisfaction
Qualifications
- High school diploma or equivalent required; college degree preferred
- Strong written and verbal communication skills
- Basic computer proficiency and ability to learn new software quickly
- Customer service mindset with empathy and patience
- Ability to work in a fast-paced environment
- Reliable transportation to downtown Detroit office
- Must be available for flexible shifts including weekends