Job Description
We are seeking a highly skilled IT Support Specialist to join our elite team in Virginia Beach, VA. This is an urgent hiring opportunity for a detail-oriented professional ready to drive technical excellence immediately.
In this role, you will be the cornerstone of our technical support infrastructure, ensuring business continuity for our clients. We pride ourselves on a modern, agile work environment where your contributions are valued.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop tools.
- Install, configure, and troubleshoot hardware, software, and peripherals.
- Manage user accounts, permissions, and network access.
- Document technical issues and resolutions in our ticketing system.
- Collaborate with the IT team to implement system upgrades and patches.
Qualifications
- Associate or Bachelor’s degree in Information Technology or related field.
- Minimum 2 years of experience in IT support or help desk roles.
- CompTIA A+ or Network+ certification is a strong plus.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Excellent problem-solving and communication skills.