Job Description
We are hiring now in San Antonio, TX, and looking for a dedicated IT Support Specialist to join our high-growth team at TechFlow Solutions. If you are passionate about technology and want to make an immediate impact, this is your chance to join an industry leader.
As an IT Support Specialist, you will be the first point of contact for our employees, providing technical expertise and ensuring our systems run smoothly. We offer a competitive salary, comprehensive benefits, and a collaborative work environment in the heart of San Antonio.
Responsibilities
- Provide tier 2 technical support to end-users via phone, email, and remote access tools.
- Diagnose and resolve hardware and software issues for desktops, laptops, printers, and mobile devices.
- Manage and maintain the Active Directory and user accounts to ensure security and accessibility.
- Install, configure, and troubleshoot operating systems, including Windows and macOS.
- Collaborate with the network engineering team to implement security patches and system upgrades.
- Maintain detailed documentation of technical issues and resolutions in the helpdesk ticketing system.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- 1-3 years of experience in help desk or technical support roles.
- Strong knowledge of Windows 10/11 and Office 365.
- Familiarity with Active Directory and basic network concepts.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to work in a fast-paced environment with a can-do attitude.