Job Description
Ready to start your career this week? TechFlow Solutions is currently seeking a dedicated IT Support Specialist to join our team in Indianapolis, IN. We pride ourselves on a culture of transparency and efficiency, offering our team members the security of weekly paychecks.
In this role, you will be the first line of defense for our employees' technical needs. If you have a knack for problem-solving and want to work in a modern, high-growth environment, this is the perfect opportunity for you. Apply today to secure your position!
Responsibilities
- Provide tier 1-2 technical support to employees via phone, email, and in-person troubleshooting.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Set up, configure, and maintain computer workstations, printers, and peripherals.
- Manage and track IT service tickets in our ticketing system with accuracy and speed.
- Assist in the deployment of new software applications and system updates.
- Ensure data security and compliance with company IT policies.
- Maintain a clean and organized server room and workspace.
Qualifications
- High school diploma or equivalent; Associate's degree in Computer Science or IT preferred.
- Basic understanding of Windows operating systems and Microsoft Office Suite.
- Strong customer service skills and the ability to communicate technical concepts clearly.
- Experience with ticketing systems (e.g., Jira, ServiceNow) is a plus.
- Ability to troubleshoot common hardware and software errors.
- Must be available to start immediately.
- Reliable transportation to the Indianapolis office.