Job Description
Join our dynamic team immediately! TechSprint Solutions is urgently hiring a talented IT Support Specialist in Baltimore, MD. This contract role offers rapid onboarding and competitive compensation for qualified candidates who can start within 48 hours.
We're a fast-growing tech firm revolutionizing enterprise software solutions, and we need your expertise to maintain our cutting-edge infrastructure. If you thrive in high-pressure environments and excel at rapid problem-solving, apply now!
Responsibilities
- Provide Tier 2/3 technical support for 500+ enterprise users across multiple locations
- Deploy and configure cloud infrastructure (AWS/Azure) with zero-downtime precision
- Implement cybersecurity protocols including endpoint protection and network hardening
- Manage IT asset lifecycle from procurement to decommissioning
- Lead disaster recovery drills and system optimization projects
- Document SOPs and create knowledge base articles for team scalability
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Active Directory, VPN configurations, and SCCM
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting for automation
- Proven ability to resolve complex network issues under tight deadlines
- Experience with Jira/ServiceNow ticket management systems
- Must pass background check and start within 48 hours of offer