Job Description
Join our dynamic team immediately! GrowthEdge Solutions is seeking a passionate Senior Customer Success Manager to drive client retention and expansion in our rapidly growing SaaS division.
As a key player in our Charlotte headquarters, you'll partner with enterprise clients to maximize product adoption, identify growth opportunities, and become their trusted advisor. This urgent opening offers a unique chance to make an immediate impact while building a rewarding career in one of America's fastest-growing tech hubs.
Why join us?
- Competitive compensation with uncapped commission potential
- Comprehensive benefits package (Day 1 eligibility)
- Hybrid work model with state-of-the-art downtown office
- Rapid advancement opportunities in scaling organization
- 401(k) with 6% company match
Responsibilities
- Develop and execute strategic success plans for 15-20 enterprise accounts
- Proactively identify upsell/cross-sell opportunities driving $500K+ annual revenue
- Conduct quarterly business reviews with C-level stakeholders
- Lead implementation of new client onboarding processes
- Collaborate with product team to advocate for client-driven enhancements
- Analyze usage data to drive adoption and reduce churn
- Mentor junior team members on best practices
Qualifications
- 5+ years B2B SaaS customer success experience
- Proven track record of exceeding renewal/retention targets
- Experience managing enterprise accounts ($100K+ ARR)
- Advanced proficiency in Salesforce and CRM analytics
- Exceptional presentation and stakeholder management skills
- Strong data analysis capabilities with SQL proficiency
- Certification in Customer Success (CCXP, CSM) preferred
- Bachelor's degree in Business, Marketing, or related field