Job Description
Start This Week – Immediate Hiring Opportunity!
Apex Digital Systems is looking for a highly motivated IT Support Specialist to join our team in El Paso, TX. We are committed to finding top talent who can hit the ground running.
If you have a passion for technology and a knack for solving problems, this is your chance to join a forward-thinking company. We offer a competitive salary, comprehensive benefits, and the chance to work in a dynamic environment starting immediately.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person troubleshooting.
- Manage hardware and software deployment, including configuring laptops, printers, and operating systems.
- Diagnose and resolve network connectivity issues and hardware malfunctions efficiently.
- Maintain accurate records of all IT tickets and resolutions using our ticketing system.
- Collaborate with senior engineers to improve system stability and user experience.
- Conduct regular system audits to ensure compliance with company security protocols.
Qualifications
- 1-3 years of experience in IT support, help desk, or a related technical field.
- Proficiency in Windows and Mac operating systems.
- Strong knowledge of computer hardware components and peripheral troubleshooting.
- Excellent communication skills with the ability to explain technical issues to non-technical staff.
- Customer-service oriented approach with a focus on problem resolution.
- Ability to work flexible hours including potential on-call rotation for critical issues.