Job Description
We are currently seeking a highly motivated IT Support Specialist to join our dynamic team in Columbus, Ohio. Due to immediate business growth and an expanding client base, we are looking for a dedicated professional ready to start ASAP.
In this role, you will be the first point of contact for our employees, providing top-tier technical support and ensuring our IT infrastructure runs smoothly. If you are looking for a stable, high-impact role with immediate start options, competitive pay, and a modern work environment, apply today.
Why Join Us?
- Immediate Start: Onboard and begin contributing within days.
- Competitive Compensation: $60k - $75k base salary with performance bonuses.
- Modern Tools: Work with the latest hardware and software stack.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone and ticketing systems.
- Manage and maintain the company’s ticketing system (e.g., Jira, ServiceNow) ensuring timely resolution.
- Install, configure, and troubleshoot desktop environments, printers, and mobile devices.
- Collaborate with the IT team to deploy new software, security patches, and system updates.
- Document technical issues and resolutions in the knowledge base for future reference.
- Assist in network administration and server maintenance tasks as needed.
Qualifications
- Associate degree or certificate in IT, Computer Science, or related field.
- 1-3 years of proven experience in IT support or a similar technical role.
- Familiarity with Active Directory, Windows 10/11, and basic networking concepts.
- Strong problem-solving skills and the ability to communicate complex technical information to non-technical users.
- CompTIA A+ certification is a significant plus.
- Ability to work in a fast-paced, high-pressure environment.