Job Description
We are seeking a highly skilled and motivated IT Support Specialist to join our rapidly growing team in Long Beach, CA. This is an immediate hire opportunity for a technical professional who thrives in a fast-paced environment and wants to make a tangible impact on our operations.
Why Apply?
- Immediate Start: Join us today and hit the ground running.
- Modern Environment: Work with the latest enterprise technology stacks.
- Competitive Compensation: Earn a top-tier salary in the heart of Southern California.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone and ticketing systems.
- Manage and maintain user accounts, permissions, and Active Directory environments.
- Install, configure, and troubleshoot desktops, laptops, and mobile devices (iOS/Android).
- Collaborate with the cybersecurity team to enforce compliance and patch management protocols.
- Document all technical issues, resolutions, and standard operating procedures.
- Assist in the planning and execution of IT infrastructure upgrades and maintenance.
Qualifications
- Associate’s degree in Computer Science, IT, or equivalent professional experience.
- CompTIA A+ or Network+ certification is highly preferred.
- Strong proficiency in Windows 10/11 and Microsoft Office 365 suite.
- Experience with remote desktop tools (RDP, TeamViewer) and helpdesk software (Zendesk, Jira).
- Excellent problem-solving skills and the ability to communicate complex technical concepts clearly.
- Ability to work independently and manage multiple priorities in a deadline-driven environment.