Job Description
Join our dynamic team at TechSolve DC as an IT Support Specialist and make an immediate impact! We're urgently seeking a tech-savvy professional to deliver seamless IT solutions across our Washington D.C. headquarters. This is your chance to launch your career in a fast-paced environment where your expertise directly drives business success.
As a critical member of our IT department, you'll be the go-to resource for troubleshooting, system maintenance, and user support. We offer competitive compensation, comprehensive benefits, and a modern workspace in the heart of D.C. Apply now to secure your spot in this immediate opportunity!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls
- Document IT processes and maintain knowledge base articles
- Collaborate with senior IT on infrastructure projects
- Ensure compliance with cybersecurity protocols
- Train staff on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of desktop support experience
- Proficiency with Windows OS and Active Directory
- Strong troubleshooting and diagnostic skills
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow/Jira)