Job Description
Are you a tech-savvy problem solver looking for your next big opportunity? TechNova Solutions is currently hiring immediately for a dynamic IT Support Specialist to join our Miami-based team. We are a forward-thinking company committed to delivering top-tier technology solutions, and we need someone ready to hit the ground running.
As part of our close-knit team, you will play a crucial role in maintaining our infrastructure and ensuring our employees have the tools they need to succeed. If you thrive in a fast-paced environment and are ready for an immediate start, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues efficiently.
- Manage user accounts, permissions, and security protocols.
- Configure and troubleshoot network devices and printers.
- Collaborate with the development team to improve internal systems.
- Maintain accurate documentation of all IT issues and resolutions.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 1-3 years of professional IT support experience.
- Strong knowledge of Microsoft Windows and Office 365.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent customer service and communication skills.
- Ability to work flexible hours, including occasional evenings or weekends.