Job Description
We're urgently seeking a dynamic IT Support Specialist to join our Omaha team immediately. This is a high-impact role requiring swift problem-solving and exceptional client service skills. If you thrive in fast-paced environments and have a proven track record in IT support, apply now to secure your spot in our growing organization.
Responsibilities
- Provide immediate technical support for hardware/software issues across 100+ users
- Deploy and configure new workstations, laptops, and mobile devices
- Manage Active Directory, Azure AD, and O365 environments
- Document all IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Conduct cybersecurity awareness training for staff
- Monitor network performance and proactively address vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ or Security+ certification required
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong experience with O365 and cloud infrastructure
- Excellent written/verbal communication skills
- Ability to work flexible hours including occasional weekends
- Valid Nebraska driver's license with clean record
- Experience with ServiceNow or similar ITSM tools