Job Description
Join Our Team at CloudBase Corp!
We are looking for a dedicated IT Support Specialist to join our growing team in Louisville, KY. If you are passionate about technology and enjoy solving complex problems, we want to hear from you. This is a hiring immediately position with a competitive benefits package.
Why Apply?
- Immediate Start: Start your new career path within days of applying.
- Competitive Pay: Earn between $50,000 and $70,000 annually.
- Growth Opportunities: Clear pathways for advancement within the IT department.
Responsibilities
- Provide tier 1 and tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printer malfunctions and operating system errors.
- Manage user accounts, permissions, and security protocols in Active Directory.
- Perform regular system maintenance, software updates, and patch management.
- Document technical issues and resolutions in the knowledge base.
- Collaborate with network engineers to ensure optimal infrastructure performance.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field.
- 1-3 years of professional experience in IT support or help desk roles.
- Strong working knowledge of Windows 10/11, Microsoft Office Suite, and Linux.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.