Job Description
Urgent Hiring: IT Support Specialist in Virginia Beach, VA
Join a High-Growth Team Are you a tech-savvy problem solver looking for immediate employment? Apex Tech Solutions is currently seeking a skilled IT Support Specialist to join our dynamic team. Due to rapid expansion, we are filling this position immediately and offering a competitive compensation package.
In this pivotal role, you will be the first point of contact for our internal clients, ensuring seamless technology operations. We value innovation, collaboration, and professional growth. If you have a passion for technology and a drive to help others, this is the perfect opportunity for you.
Why You Should Apply
- Immediate Start Date: Don't wait—start contributing to our success from day one.
- Competitive Salary: Earn between $55,000 and $75,000 annually based on experience.
- Modern Environment: Work with cutting-edge technology in a supportive, remote-friendly office culture.
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and network issues via phone, email, and remote desktop.
- Diagnose and troubleshoot PC hardware, printers, and mobile devices to ensure minimal operational downtime.
- Manage and maintain the company's IT asset inventory and ensure all systems are patched and secure.
- Configure and troubleshoot Microsoft Office 365, Windows 10/11, and macOS environments.
- Collaborate with senior engineers to resolve complex technical tickets and implement scalable solutions.
- Document all technical issues and resolutions in the helpdesk ticketing system to improve efficiency.
- Conduct user training sessions on new software and security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ Certification preferred but not required for immediate consideration.
- 1-3 years of experience in IT support, helpdesk, or a related technical role.
- Strong understanding of TCP/IP networking, DNS, and Active Directory principles.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work in a fast-paced environment with multiple priorities and strict deadlines.