Job Description
Ready to launch your career? TechSolutions Inc. is urgently hiring an IT Support Specialist in Fort Worth. Join our dynamic team and immediately impact our tech infrastructure while growing your skills in a cutting-edge environment. This full-time role offers competitive compensation, comprehensive benefits, and rapid advancement opportunities.
We're seeking a tech-savvy problem-solver to provide exceptional user support across our organization. You'll tackle diverse technical challenges, implement innovative solutions, and become a vital part of our digital transformation journey. If you thrive in fast-paced environments and excel at troubleshooting, this is your moment to shine!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues with minimal supervision
- Deploy and configure desktops, laptops, and mobile devices
- Implement cybersecurity protocols and maintain system integrity
- Document IT processes and create user training materials
- Collaborate with cross-functional teams on system integrations
- Monitor system performance and optimize resource allocation
Qualifications
- 2+ years of IT support experience or equivalent certification
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA A+, Network+, or Security+ certification preferred
- Exceptional troubleshooting and communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to prioritize tasks and work under pressure