Job Description
Are you ready to take your career to the next level with a premier team in the heart of Music City? Metro Connect Solutions is looking for dedicated individuals to join our elite Night Shift Customer Service team. We offer a competitive salary, comprehensive benefits, and the opportunity to start working this week.
As a Night Shift Representative, you will be the voice of our brand, ensuring our clients receive top-tier support during our peak operational hours. We prioritize a premium work environment where your contributions are valued and your growth is supported.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve complex customer issues and complaints professionally, aiming for 100% first-contact resolution.
- Document all customer interactions accurately within our CRM system.
- Collaborate with the support team and technical departments to escalate and resolve escalated tickets.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Adhere to all company policies, compliance standards, and call scripts.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service or call center experience is a plus but not mandatory.
- Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal communication skills and a professional phone manner.
- Proficiency with basic computer applications and CRM software.
- Ability to work independently and stay motivated during night hours.