Job Description
Join our dynamic team at Urban Support Solutions and enjoy the benefits of weekly pay and immediate start! We're seeking enthusiastic Customer Service Representatives to join our Philadelphia-based client team. This role offers competitive compensation, comprehensive training, and the opportunity to build your career in a fast-paced, supportive environment. Perfect for candidates seeking financial stability without waiting for traditional pay cycles.
Why Work With Us? • Weekly direct deposit • Paid training • Health benefits after 60 days • Career advancement opportunities • Modern downtown office location
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems (Salesforce experience preferred)
- Collaborate with team members to resolve complex customer escalations
- Meet and exceed performance metrics for customer satisfaction and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or support environment
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in multitasking and using multiple software systems
- Ability to work flexible shifts including evenings/weekends as needed
- Positive attitude with resilience in handling challenging customer interactions
- Must pass background check and drug screening