Job Description
Join GlobalTech Solutions Inc. as an Immediate Hire Senior IT Support Specialist in Dallas, TX! We're seeking a dynamic tech professional to join our growing team immediately. This is a full-time, direct-hire position offering competitive compensation, comprehensive benefits, and rapid onboarding. If you're ready to hit the ground running in a fast-paced environment, apply today!
As a key member of our IT department, you'll provide critical technical support to our Dallas-based clients and internal teams. This role requires exceptional problem-solving skills, customer service excellence, and hands-on expertise with modern IT infrastructure. Enjoy a collaborative culture with opportunities for growth and professional development.
Responsibilities
- Deliver advanced technical support for hardware, software, and network systems to 50+ daily users
- Manage and troubleshoot Windows/macOS environments, Active Directory, and cloud services (AWS/Azure)
- Implement security protocols and conduct vulnerability assessments
- Document IT processes and create user training materials
- Collaborate with cross-functional teams on IT infrastructure projects
- Provide 24/7 on-call rotation support for critical incidents
- Maintain compliance with SOX and GDPR regulations
Qualifications
- 5+ years of experience in IT support/operations with enterprise environments
- Expertise in Windows Server administration, virtualization (VMware/Hyper-V), and networking
- CompTIA Security+ or equivalent certification required
- Strong experience with ticketing systems (ServiceNow/Jira)
- Proven ability to manage complex incidents with SLA adherence
- Bachelor's degree in Computer Science or related field preferred
- Excellent communication skills and customer service mindset
- Ability to work flexible hours including weekends/on-call