Job Description
Join our dynamic team at Apex Growth Partners and start immediately! We're seeking a results-driven Senior Customer Success Manager to drive client retention and expansion. This urgent opening requires immediate availability to onboard this week in our Philadelphia headquarters. You'll leverage your strategic mindset to transform client relationships into growth engines while working with industry-leading SaaS solutions.
Our ideal candidate thrives in fast-paced environments and possesses exceptional communication skills. Enjoy competitive compensation, comprehensive benefits, and the opportunity to make an immediate impact. If you're ready to hit the ground running, this is your moment!
Responsibilities
- Develop and execute strategic account plans to maximize client retention and revenue growth
- Act as primary point of contact for high-value enterprise clients across healthcare and finance verticals
- Proactively identify expansion opportunities through deep needs analysis and solution alignment
- Collaborate with product and sales teams to deliver client feedback and enhance product offerings
- Track and report on key health metrics including NPS, churn rate, and upsell targets
- Lead quarterly business reviews with C-level stakeholders to demonstrate ROI
Qualifications
- 5+ years in B2B SaaS customer success or account management
- Proven track record of exceeding retention and expansion targets
- Experience with CRM platforms (Salesforce, HubSpot) and data analytics tools
- Exceptional presentation skills with ability to articulate complex solutions
- Strong problem-solving abilities with focus on client-centric solutions
- Ability to start immediately and work on-site in Philadelphia
- Bachelor's degree in Business, Marketing, or related field