Job Description
Join our dynamic team at Apex Solutions Group in Philadelphia and make an immediate impact! We're seeking a results-driven Senior Customer Success Manager to onboard and nurture our enterprise client portfolio. This is a rare opportunity to step into a critical role with full autonomy and competitive compensation. Enjoy our modern downtown office with flexible work options and comprehensive benefits package.
Responsibilities
- Develop and execute strategic account plans for 50+ enterprise clients
- Identify expansion opportunities and drive upsell/cross-sell revenue
- Act as primary liaison between clients and internal product/engineering teams
- Conduct quarterly business reviews with C-level stakeholders
- Implement customer health metrics and proactively mitigate churn risks
- Lead onboarding processes for new enterprise clients
- Collaborate with marketing to develop case studies and testimonials
Qualifications
- 5+ years in B2B SaaS customer success or account management
- Proven track record of exceeding revenue targets ($500K+ annually)
- Experience with enterprise clients (ARR $1M+)
- Proficiency in CRM platforms (Salesforce, HubSpot) and analytics tools
- Exceptional communication and stakeholder management skills
- Ability to thrive in fast-paced, autonomous environments
- Bachelor's degree in Business, Marketing, or related field