Job Description
Join our dynamic team at Nexus Solutions Group and make an immediate impact! We're seeking a results-driven Senior Customer Success Manager to lead strategic client relationships and drive retention. This is a rare opportunity to join an innovative B2 SaaS company with a proven track record of growth. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise is valued from day one.
Responsibilities
- Develop and execute proactive client retention strategies to achieve 95%+ retention rates
- Act as primary point of contact for top-tier enterprise accounts
- Analyze client usage data to identify expansion opportunities
- Collaborate with product teams to advocate for client needs
- Lead quarterly business reviews and strategic roadmap planning
- Mentor junior team members on best practices
Qualifications
- 5+ years in B2B SaaS customer success or account management
- Proven track record of meeting/exceeding retention targets
- Experience with CRM platforms (Salesforce, HubSpot)
- Exceptional communication and presentation skills
- Data-driven decision-making abilities
- Experience managing enterprise accounts ($100k+ ARR)
- BS/BA in Business or related field