Job Description
Urgent Hiring Opportunity in Fort Worth! Join our dynamic team as an Entry-Level Customer Success Specialist and launch your career in tech. No experience required – we provide comprehensive training!
Fort Worth Tech Solutions is seeking passionate individuals to help clients maximize their software experience. This role offers rapid growth potential in a collaborative, innovative environment. Perfect for recent graduates or career changers!
What We Offer:
- Full-time position with competitive benefits
- Paid certification and skill development programs
- Clear career advancement path
- Modern downtown Fort Worth workspace
Responsibilities
- Onboard new clients and provide product training
- Resolve technical inquiries via phone, email, and chat
- Document client interactions in CRM systems
- Collaborate with technical teams to resolve complex issues
- Monitor customer satisfaction metrics and implement improvements
- Conduct quarterly business reviews with key accounts
- Identify upsell opportunities based on client needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- No prior experience required – training provided
- Excellent verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and multitasking abilities
- Customer-focused mindset with empathy
- Ability to work flexible hours including some weekends
- Authorized to work in the United States