Job Description
Join Omaha's fastest-growing tech company! We're hiring immediately for an IT Support Specialist to join our dynamic team. Omaha Tech Solutions is seeking a passionate problem-solver to deliver exceptional technical support to our clients. If you thrive in fast-paced environments and want to make an immediate impact, apply now!
As an IT Support Specialist, you'll be the first point of contact for technical issues, ensuring seamless operations for our clients across Omaha and surrounding areas. We offer competitive compensation, comprehensive benefits, and a collaborative work culture focused on innovation and growth.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Manage Active Directory accounts and permissions
- Document all support tickets and solutions in ServiceNow
- Collaborate with network engineers on infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- 2+ years of experience in IT support/helpdesk roles
- CompTIA A+ or Network+ certification required
- Proficiency in Windows OS (10/11) and Microsoft 365
- Strong knowledge of TCP/IP networking fundamentals
- Experience with Service Desk ticketing systems
- Excellent communication and customer service skills
- Ability to prioritize tasks in a high-volume environment
- Valid Nebraska driver's license (occasional on-site visits required)