Job Description
Join Austin's fastest-growing SaaS startup as an Immediate Hire Customer Success Manager! We're seeking a dynamic professional to onboard new enterprise clients, drive retention, and expand our Austin market presence. This is a rare opportunity to make an immediate impact with competitive compensation, full benefits, and hybrid work flexibility.
Why You'll Love Working Here:
• Collaborative startup culture with rapid career growth
• Comprehensive health/dental/vision insurance
• 401(k) with company matching
• Flexible hybrid schedule (3 days in-office, 2 remote)
• Professional development stipend
Responsibilities
- Onboard 15+ new enterprise clients monthly with customized success plans
- Proactively identify expansion opportunities within existing client portfolios
- Develop and maintain strategic relationships with C-level stakeholders
- Track and report on key health metrics (NPS, churn rate, adoption)
- Collaborate with product team to drive feature improvements based on client feedback
- Lead quarterly business reviews and strategic planning sessions
- Maintain 95%+ client satisfaction score through proactive communication
Qualifications
- 3+ years B2B SaaS customer success/account management experience
- Proven track record of exceeding retention targets (90%+ preferred)
- Experience with CRM tools (Salesforce, HubSpot) and analytics platforms
- Exceptional communication skills with executive-level stakeholders
- Strong data analysis capabilities with experience creating client reports
- Self-starter mentality with ability to thrive in fast-paced environments
- Bachelor's degree in Business, Marketing, or related field