Job Description
Urgent Opening: Start Immediately in Denver! Join our dynamic team at Apex Growth Partners as we scale rapidly. We're seeking a motivated Customer Success Manager to onboard new clients and drive retention. This is a rare opportunity to make immediate impact in a fast-paced SaaS environment. If you're a relationship-builder with tech-savvy skills, apply today!
Responsibilities
- Onboard 50+ new clients monthly using our CRM platform
- Develop personalized success plans to boost client retention by 25%
- Collaborate with sales teams to identify upsell opportunities
- Analyze usage data to proactively address client concerns
- Train clients on advanced platform features via virtual workshops
- Coordinate cross-functional projects with engineering and marketing
- Report weekly KPIs to senior leadership
Qualifications
- 3+ years B2B SaaS customer success experience
- Expertise in CRM platforms (Salesforce/HubSpot)
- Proven track record of exceeding retention targets
- Strong data analysis skills with SQL proficiency
- Exceptional communication and presentation abilities
- Ability to thrive in ambiguous, high-growth environments
- BA/BS in business, marketing, or related field
- Must be available for immediate start (within 7 days)