Job Description
Join our dynamic team immediately! Urban Solutions Group is seeking motivated Entry-Level Customer Service Specialists to start this week in Washington DC. No prior experience required – we provide comprehensive training to launch your career in a supportive environment. Perfect for recent graduates or career changers looking to gain valuable professional skills while serving our diverse clientele.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve basic account issues and escalate complex cases appropriately
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure consistent service quality
- Participate in daily training sessions to enhance product knowledge
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and ability to thrive in a fast-paced setting
- Reliable transportation to our downtown DC location
- Availability for flexible shifts including weekends (if required)