Job Description
Join our dynamic team immediately! Apex Solutions Group is urgently hiring Customer Service Specialists in Phoenix, AZ. We're seeking motivated professionals ready to start within 48 hours. This is your opportunity to launch your career with a forward-thinking company offering competitive pay, comprehensive benefits, and growth opportunities.
As a key member of our client support team, you'll handle inbound inquiries, resolve issues efficiently, and deliver exceptional customer experiences. Our modern downtown office features flexible workspaces and a collaborative culture. Don't miss this urgent opening – apply today and start tomorrow!
Responsibilities
- Manage high-volume inbound customer calls and digital communications
- Resolve billing, technical, and service inquiries within SLA targets
- Document cases accurately in CRM systems and maintain client records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree preferred)
- Flexible schedule availability including weekends
- Phoenix-based with reliable transportation