Job Description
Immediate Start Available! Join our dynamic team in Columbus, OH this week. We're urgently hiring motivated Customer Service Specialists to deliver exceptional client experiences. This is a rare opportunity to launch your career with a rapidly growing tech firm offering competitive benefits and rapid advancement paths. Apply today and begin your new role by Monday!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ resolution rate
- Resolve complex billing and technical issues using Salesforce and Zendesk platforms
- Collaborate with cross-functional teams to improve service quality metrics
- Maintain detailed documentation of customer interactions and resolutions
- Proactively identify upsell opportunities during client interactions
- Participate in weekly training to stay updated on product knowledge
- Contribute to process optimization initiatives
Qualifications
- Minimum 2 years customer service experience in B2B tech environment
- Proficiency in CRM systems (Salesforce/HubSpot required)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting with tight SLAs
- Associates degree or equivalent technical certification preferred
- Experience with ticketing systems and knowledge bases
- Strong problem-solving abilities with analytical mindset
- Flexibility to work occasional weekends during peak periods