Job Description
Join our dynamic team at NexGen Solutions immediately! We're seeking a Customer Service Specialist to deliver exceptional support experiences in our fast-paced Columbus office. This full-time role offers competitive compensation, comprehensive benefits, and a collaborative environment where your contributions make a real impact. If you're ready to launch your career with a forward-thinking company, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years of customer service experience in a B2B environment
- Proficiency with CRM software (Salesforce experience preferred)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in fast-paced settings
- Associate's degree or equivalent technical certification
- Strong problem-solving abilities with a customer-first mindset