Job Description
Join our award-winning team in El Paso and start earning this week! We're seeking dynamic Customer Service Specialists to handle inbound calls and resolve client inquiries with excellence. This is your chance to launch a rewarding career in customer experience with competitive pay and immediate onboarding.
Enjoy our modern downtown workspace, comprehensive benefits package, and opportunities for rapid advancement. No experience? No problem! We provide paid training for motivated candidates who thrive in fast-paced environments.
Responsibilities
- Handle 50+ daily inbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and ticketing systems
- Collaborate with support teams to resolve complex issues
- Meet/exceed monthly performance metrics for resolution time and CSAT
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal communication skills in English and Spanish
- Ability to type 40+ WPM with strong attention to detail
- Proficiency with Windows OS and basic software applications
- Positive attitude and resilience under pressure
- Flexibility to work evenings/weekends as needed
- Pass background check and drug screen