Job Description
Join our dynamic Denver team immediately! We're seeking a passionate Customer Service Specialist to start this week and deliver exceptional experiences. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding. If you're ready to hit the ground running in Denver's thriving tech sector, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Update and maintain CRM records with 100% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities for existing clients
- Participate in daily team huddles and performance reviews
- Document processes to improve customer experience workflows
Qualifications
- Minimum 2 years customer service experience
- Proficiency with Zendesk and Salesforce platforms
- Exceptional problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Experience in SaaS or tech industry preferred
- Spanish bilingual certification a plus