Job Description
Start your new career THIS WEEK! Urban Logistics Solutions is seeking an energetic Customer Service Specialist to join our dynamic team immediately. This is a rare opportunity to begin work without delays in our fast-paced downtown Chicago office. You'll be the first point of contact for our growing client base, delivering exceptional service while building your professional skills in a supportive environment. We're looking for someone ready to hit the ground running and grow with our company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders and maintain accurate client records
- Collaborate with cross-functional teams to ensure seamless service
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Train on company systems and protocols during onboarding
Qualifications
- Minimum 1 year customer service experience
- Excellent communication and problem-solving skills
- Ability to start work immediately this week
- Proficient with CRM software and MS Office Suite
- High school diploma or equivalent required
- Flexibility to work weekends if needed
- Positive attitude and strong teamwork ethic
- Ability to pass background check and drug screening