Job Description
Join our dynamic team at Nexus Solutions Group and start your career this week! We're seeking a motivated Customer Service Specialist to join our Charlotte headquarters immediately. This is a rare opportunity to make an instant impact in a fast-paced environment while receiving comprehensive training and competitive benefits. If you're ready to hit the ground running and deliver exceptional client experiences, we want to hear from you today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with first-call resolution excellence
- Document interactions accurately in CRM system while maintaining strict compliance
- Collaborate with cross-functional teams to address complex customer needs
- Identify upsell opportunities through consultative customer engagement
- Meet/exceed productivity and quality metrics in a fast-paced environment
Qualifications
- Minimum 1 year customer service experience in high-volume setting
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional communication skills with empathetic approach
- Ability to multitask and prioritize competing demands
- Strong problem-solving skills with analytical mindset
- Quick learner adaptable to new technologies and processes