Job Description
Immediate opportunity for motivated professionals to join our dynamic team in Cleveland! Cleveland Solutions Group is expanding rapidly and seeking talented Customer Service Specialists to deliver exceptional client experiences. This is a direct-hire position with competitive compensation, comprehensive benefits, and career growth opportunities. If you're a people-oriented problem-solver ready to start immediately, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and escalate complex cases to senior specialists
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to improve service delivery
- Meet/exceed performance metrics including response times and resolution rates
- Participate in continuous training programs to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficient in Microsoft Office Suite and CRM software (Salesforce preferred)
- Exceptional communication skills with ability to adapt to diverse personalities
- Strong problem-solving abilities with calm demeanor under pressure
- High school diploma or equivalent; associate's degree preferred
- Available for flexible shifts including evenings and weekends
- Valid Ohio driver's license for occasional client site visits