Job Description
Join our dynamic team at Sunrise Solutions Group! We're seeking passionate individuals to fill immediate customer service positions in Phoenix. As a key member of our support team, you'll deliver exceptional experiences while accelerating your career in a growth-oriented environment. Enjoy comprehensive benefits, flexible scheduling, and a collaborative workplace culture.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and account modifications
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed customer interaction records
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to SLA metrics and quality standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software and MS Office Suite
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Spanish fluency a significant plus
- Availability to work flexible shifts including weekends