Job Description
Join our dynamic team immediately! Innovate Solutions Group is seeking a highly motivated Customer Service Specialist to start this week in Charlotte, NC. This urgent opportunity offers competitive pay, comprehensive benefits, and rapid career progression. If you're ready to hit the ground running and deliver exceptional client experiences, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with sales and technical teams to ensure seamless service
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Zendesk/Salesforce or similar CRM
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent (college preferred)
- Quick learner with adaptability to new technologies
- Positive attitude under pressure