Job Description
Join our dynamic team in Tampa and start your new career immediately! Tampa Bay Solutions Group is urgently seeking a passionate Customer Service Specialist to handle high-volume inquiries for our growing tech client portfolio. This full-time position offers competitive compensation, comprehensive benefits, and on-the-job training. If you're a people person with exceptional communication skills and thrive in fast-paced environments, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing issues, technical concerns, and service disruptions efficiently
- Document all interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex customer problems
- Meet/exceed key performance metrics including response time and satisfaction scores
- Participate in ongoing product training to maintain service excellence
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce, Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; relevant certifications a plus
- Available for immediate start and flexible scheduling