Job Description
URGENT HIRING: Start Immediately in New Orleans! Gulf Coast Support Services is seeking a dynamic Customer Service Specialist to join our growing team. This is a rare opportunity to secure a full-time position with competitive benefits and rapid career advancement. We need someone who thrives in fast-paced environments and is ready to hit the ground running. If you're passionate about delivering exceptional customer experiences and want immediate employment, apply now!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and support teams to ensure seamless service delivery
- Identify process improvement opportunities and implement solutions
- Meet/exceed monthly performance metrics for response time and resolution
- Train new team members on customer service protocols
Qualifications
- Minimum 2 years of customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent; bachelor's preferred
- Available for immediate start and flexible scheduling
- Proficient in Microsoft Office Suite