Job Description
Join our dynamic team immediately at Indianapolis Tech Solutions! We're seeking a highly motivated Customer Service Specialist to deliver exceptional client experiences. This is your opportunity to launch your career in a fast-paced tech environment with competitive compensation and growth potential. Our ideal candidate thrives in problem-solving and contributes to our award-winning service culture.
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve technical inquiries and troubleshoot software issues with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in continuous training to stay updated on product knowledge
Qualifications
- Minimum 1 year customer service experience in tech or SaaS environment
- Proficient in CRM software (Salesforce preferred) and Microsoft Office suite
- Exceptional problem-solving skills with ability to remain calm under pressure
- Strong written and verbal communication skills
- High school diploma or equivalent; associate degree preferred
- Ability to work flexible shifts including evenings/weekends as needed
- CompTIA A+ certification or equivalent technical knowledge a plus