Job Description
Join our dynamic team in Columbus and start your career this week! We're seeking motivated Customer Service Specialists to join our growing client base immediately. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to enhance service quality
- Meet daily performance metrics for resolution time and satisfaction
- Participate in ongoing training for product knowledge updates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Quick learner with adaptability to new technologies